NH Madrid Ribera del Manzanares

Decent property but Horrible horrible service. Avoid, if you can. Their front office staff needs a lot of training in how to deal with their clients. Especially an Asian guy in the front office who got no people skills to be in the front office, at all. Really disappointed with NH group. Didn’t expect such a horrible treatment from this group. Given the size of company they are, they could invest in hiring better hospitality folks. My recommendation, avoid if you don’t wanna be treated badly by their staff.

Like a low cost airline, they provide kettle in superior rooms only and room service charge extra £3

Good stay overall and good location. 10 min by taxi from Sol. However no complimentary water in room which is a let down for a 4* hotel

The rooms were fine. I am mad about the breakfast. We were traveling with 4 adults and 3 kids spread across 3 rooms. We were told the breakfast was priced as 1 free kids breakfast per 1 adult breakfast. They charged us for 6 adult breakfasts each day, 2 per room. Before we prepaid for breakfast we said “so you are charging us for 4 adults?” And they said yes. But at check out the story changed and they over charged us by about €40 per day. All 7 of us were standing there, 4 adults and 3 kids. At breakfast we walked in and they marked down 4 adults and 3 kids. I can not understand why they gouged us on our way out. We also booked 3 triple rooms and were told we could only have double rooms and they were out of roll away beds for the duration of our stay. They shouldn’t have booked it as triples if they were not available. That may be Hotels.com fault though.

Plumbing drain was making a loud noise in my room that was coming from the use in other rooms. There was also a smell coming from the shower drain. The room was not sound proof and noise could be heard from upstairs room, the room next door thru the wall, and the outside hallway. I had great difficulty trying to sleep and staying a sleep. I complained every day to the staff at the reception and there excuse was that the hotel was full and they could offer no solution for my discomfort. I have stayed at many NH Hotels and this hotel is an embarrassment to all NH Hotels!! Lastly this hotel is in the worst location in Madrid as everything is a long distance away. My recommendation to other customers is to never stay at this hotel!!!