NH Mexico City Valle Dorado

Very good service

Safety at the shower area is a concern and the staff did not pay attention to this. The floor ends up really slippery, my sister had a bad injury because there is not even a handler to prevent accidents while showering.

Good location, the mall where the hotel is located has a lot of places for shopping; pharmacy, restaurants, movie theater, etc. Unfortunately the hotel even though it was clean and has very comfortable rooms, the bathrooms locked key safety features. The showers have no safety bars and the floors are extremely slippery. I suffered a fall and as a consequence I am in extreme pain. When I reported the accident the response of the staff was not very professional and sadly somehow was somehow almost mocking response to my pain. It wasn’t until 2 days after the fall that a shower mat was delivered to my room. Nobody contacted me to make sure I was ok even though they knew I was hurt and in a lot of pain. Has this had happen in any hotel within the United States they would’ve make sure their guest was taken care of, received medical attention and was ok. Not going back there. I can’t understand how is it possible that a hotel from such a big chain of hotels locks safety bars in the showers. My flight back was a nightmare because I was in so much pain, the remainder of my vacation was ruined because of my fall and yet they thought it was a laughing matter. No manager was onsite, I wrote a letter and I am yet to hear from them. If you are planning to go there I suggest you bring your own shower mat or use one of the towels on the floor. We had 3 rooms reserved and I told my other guests to use the towels to avoid the slippery floors.

Relaxing and comfortable

Love this hotel great location great staff, friendly and clean

Muy limpio, ordenado; la atención de su personal es de primera la verdad que fue un gusto hospedarnos ahí todo cubrió nuestras expectativas

Good place. Well located

I have stayed a number of times at this hotel and it seems very much improved over the past. It is an excellent business hotel.

Great for my business purposes

Excellent hotel to stay. I love that is inside a mall where you find everything. I normally stay there every time I go to DF which is two -three times a year! Price is reasonable and buffet breakfast is included if you ask for it. I highly recommend it.