When we checked in, staff wasnt friendly. The 1. thing we recognized was that the door slammed when the window was opened. We had to keep the window open because the heater couldn't be turned off. the bathroom was absolutely disgusting. Stains everywhere, on the wall, the ceiling, in the toilet, below the sink, a dirty toilet brush, mould and scale in the shower, shower door broken and a rusty curtain rod, no shower curtain. We were very tired so we just went to bed.
After breakfast we asked the receptionist (I think the owner was also present) to clean the bathroom properly while we were out for the day. When we came back after 5 hours the only things that changed were that they hung up a molded shower curtain and put some cleansing liquid in the toilet. The stains and mould were not removed.
The room itself was very dusty (bedside lamp, heater, under the bed, crumbs on the tray with cups and a dirty spoon. There were stains on the wall from a former water damage.
The breakfast: was okay in general, staff was unfriendly, we missed black pudding and haggies coming with the full scottish breakfast. Cutterly was placed by touching the top, tablecloth was swept by hand. Another guest spilled some milk on the floor while staff stood beside and it wasn't removed until we left 15 mins later.
Staff (especially the woman who did reception and breakfast"service") was not friendly and helpful. Pictures were taken AFTER request to clean.