Abysmal at best
I was really disappointed with our stay after having somewhat high expectations, especially given the Sofitel brand. Upon arrival I felt the location was a bit too remote and the hotel itself was unimpressive. Our room barely had air conditioning and the entire hotel is essentially without wifi. When we asked about the AC the woman at reception was disinterested and did little to offer a solution, never checking in to see if there had been any improvement. Since we were only there two nights we decided to just deal with the heat.
We also repeatedly asked about the wifi and were told it doesn't work well when a lot of people are on it, but there was no effort made to troubleshoot/help improve its' performance. They should not advertise as a hotel with wifi because it is non functioning.
One bright spot in an otherwise terrible experience was their willingness to help us locate a pharmacy when we encountered a stomach bug from bad seafood. They called and spoke to multiple pharmacies on our behalf to ensure we were able to get medicine before they closed.
Overall I wouldn't recommend the hotel to anyone - the grounds were unimpressive, the pool was frigid (jacuzzi was oddly the same temperature), the rooms were hot and uninviting (our bathroom had a sewage smell), wifi doesn't work, and the service was mediocre at best.
Romantikurlaub (2 Nächte), 17. Juli. 2019
Nice and friendly. Excellent service. Restaurant recommended.
Nothing to do around the hotel. Enjoy the pool and the sauna .
david, Romantikurlaub (2 Nächte), 21. Mai. 2019
Nice setting and room - service is lacking
Pros: Nice location, rooms were spacious, clean and comfortable.
Cons: Staff let the place down - I ordered water and juice from the pool bar and despite there only a dozen or so people in the pool area and my partner and I lying right by the pool on sunbeds, they waitress said she couldn't find us on the one lap she did, so she let our drinks sit on the bar counter for 20 minutes and I had to walk over to get them. Breakfast food is good and in a nice area but it's riddled with wasps flying everywhere and no covers are placed on the food buffet so every time you go to get food, you have to swat away several wasps - not great if you are allergic! Also, I have an allergy to duck down so requested in my booking that my bedding either be synthetic pillows, duvet or cotton blankets. This request wasn't cared for and when I phoned housekeeping to request this, they said they didn't have any non-synthetic duvets or weight cotton blankets - something I've never come across at a 5 star hotel before when I make this regular request. When I went to the use the gym in the morning, I had to go through a laborious process of having the receptionist read out a liability waiver since there was no staff member to supervise me using the weights in the gym? I then had to fill in the waiver document and sign it - a bit of an overkill just to use some hand weights and a bit of a mood dampener when all you want to do is have a pleasant morning workout.
Romantikurlaub (2 Nächte), 24. Aug.. 2018
Beautiful hotel with fab shuttle service
Me and my two daughters shared a 3 bed suite in this hotel - it was so perfect. Everything that you would expect from a 5 star, with great service. The hotel is set in Olive groves, around 15 min shuttle ride from the centre of the town - this makes it so quiet and tranquil, an ideal place to sit back and relax. We combined relaxing with exploring some of the local areas including Arobello and a boat trip,during our 3 days stay, before continuing to Lecce. The staff went beyond what was expected, which added to our already lovely experience.
Reise (3 Nächte), 17. Juni. 2018
Quiet, calm, nurturing.
Great food, friendly staff. Beautiful views. Off the beaten path.
Lee, Reise (6 Nächte), 16. Juni. 2018
Splendido soggiorno in un ambiente da favola
Struttura dall'architettura chic- rurale che merita ampiamente le cinque stelle. Una menzione particolare allo chef ed al maitre per l'attenzione dimostrata e l'elevata qualità dei piatti proposti a cena ed a colazione.
Danilo, Reise (1 Nacht), 8. Juni. 2021
Hôtel proche de Polignano a Mare tout en étant dans la campagne. Lieu reposant, calme de style Masseria pouilleuse. Grande piscine.
Ludovic, Familienurlaub (2 Nächte), 2. Aug.. 2020
Соотношение цена/качество могло быть лучше
Отличный персонал, помогли с выбором ресторанов, симпатичная территория. Но не дотягивает до 5 звёзд: Номера, особенно с/у базовые, завтрак слабый. За эту стоимость можно найти более интересные варианты проживания.
Anna, Romantikurlaub (2 Nächte), 21. Sep.. 2019
Struttura bellissima, cibo ottimo, staff molto cordiale.
Urlaub mit Freunden (4 Nächte), 25. Aug.. 2019
Longe do centro
O hotel é excelente mas muito longe do centro. As fotos mostram o mar mas esta a 7km de distancia do hotel. Alem disso, o spa e a piscina fecham cedo. Então so funciona pra quem vem ficar no hotel o dia todo. Pra quem pretende passear pela regiao, nao ha como aproveitar os serviços
Ayala, Urlaub mit Freunden (4 Nächte), 25. Juni. 2019