First and foremost, the location is very central and convenient for sightseeing and shopping and the service at the desk was always friendly and helpful. Especially talking to two male chaps there was great fun!
Nonetheless, I expected more from a 2-star hotel. While the room looked tidy and modern with good quality furniture and appliances, on closer inspection the lack of cleanliness was particularly noticeable: Our sheets smelled like they hadn't been washed properly, almost all of our fresh towels had stains, and I can guarantee that the cleaners had neglected to wipe down or sanitize light switches, appliances, or the remote control, since we ended up doing it ourselves and were amazed at the dirt. Given the covid situation but also beyond, I expect thorough cleaning and disinfection to be the bare minimum for new guests' arrival.
In all fairness, the above points can easily be fixed by educating the cleaning staff further and setting higher expectations. Once this is ensured, we are more than happy to recommend the Cairn Hotel and come again!