We liked:
1.) The personnel: the manager was great and authentic, the reception desk service with Honey and May was great and sincere, the bar and restaurant staff were nice, the spa staff was also great and very friendly
2.) The view: beautiful beach and ocean view from the restaurant and bar, unfortunately not from the bungalow
3.) The food: we ate twice at the restaurant (Thai dishes) and they were all great, especially the lobster. Alternatively there were 3 other restaurants close by, two of which also had great food. We didn't try the third one.
4.) The service and activities: we did the Phi Phi Islands tour with the Longtail boat with Mr. Nut and Mr. Sing, which was wonderful, the visit to the elephant care was also a great experience, the scooter rental was just next door and was very easy going
5.) Arrival and Departure Transfer Service: we were greatly supported traveling from Phuket International Airport to the Elixir Resort and back. Even traveling through the night wasn't a problem.
We are very happy we have chosen the right hotel for us to stay at on the island. It was wonderful. Thank you very much and we are hoping to come back again.
At the beginning there was some confusion about an open balcony door after cleaning; however, this was treated professionally and it didn't happen again.