Staybridge Suites Reno

The big heater was outside our window and was so loud that kept me up all night. Rooms are clean and big.

This place was perfect for my work and family. We were able to bring our dog and they were very helpful with our reservation.

The hotel was very clean but I was a little disappointed that there were no pans to cook with, only pots, which limited what we could cook easily. Also, we weren't told the first night that the pool requires reservations, which we liked as it meant we didn't share the pool with others, but meant we had to wait the next day for an open time.

Ruby at the front desk is very professional and extremely helpful. We almost didn't make to.our Reservation because of the 88 closure that was not reflected on the GPS. Since we couldn't rely on it, we had to call the facility to help us navigate a route that isn't closed. Ruby was happy to help us. This was not necessarily part of her job description. She went above and beyond. When we got there, she very quickly checked us in. Thank you Ruby! Other great things! - Clean Rooms -Beds were comfortable - Great Safe neighborhood - Washer and Dryer in the Facility - Indoor Heated Pool

Very nice and clean. Only one pot, no frying pan but everything else was great.

The experience was unforgettable in a bad way. The television was broken and it was expected we deal with it until morning because the hotel was at capacity and no maintenance was on-site. We were told there were no extra blankets or pillows and service was not provided overnight. The garbage(s) were overflowing, the hallways were full of uncollected trash and the supervisor refused to apologize for such poor service, her only response was with an attitude. She was nice enough to refund us our upcoming booking for a second night through hotels.com to book elsewhere.

Difficulty staffing with checkin and checkout. The internet for working on computer was not operable. Otherwise the staff were friendly and the room was clean and comfortable and situated in a great location

Great customer service. Hotel was nice and clean. Nice lobby. Free breakfast. Bed was very soft. Heated indoor pool. Very close to all restaurants and freeways.

A good place to stay. Close to downtown Reno and Ski lifts in the Tahoe area. Breakfast could be better. The pool was open but the hot tub was closed due to COVID. Common areas were closed too. Overall, great place.

Nice. Clean. Friendly Staff. Breakfast provided (modified for COVID safety) and included fresh fruit, juice, yogurt, muffin, granola bar, and hot breakfast sandwich. Very pleasant.