The staff and the food were amazing, I paid for the all inclusive and could not believe how amazing the food was. I will definetly return to this resort again. Also of note is that they have a free shuttle service to their sister property and back in the marina and was also able to eat and drink there with my plan.
Reise (5 Nächte), 4. Feb.. 2021
The Resort was very accommodating and very safe. Staff was exceptional as usual. This is my third time staying at HE and always pleasantly surprised at the constant superb service.
Familienurlaub (7 Nächte), 27. Jän.. 2021
The hotel and staff were amazing. DISCLAIMER...ensure all-inclusive is a part of your reservation, while the website has it all over, we were hit with a surprise fee at check-in. Marketing is misleading.
Vanessa, Romantikurlaub (2 Nächte), 15. Jän.. 2021
Food was okay.
Servers at the bar and restaurants were great.
Walls are very thin, you can hear everything.
BEWARE THE HOTEL WILL OVER CHARGE YOU AND NOT CALL YOU BACK.
I was charged for the first night when booking, then paid the entire stay upon check in (including the first night). When I arrived home the next day and noticed on my credit card bill and receipts, I called 7 times and emailed the hotel with no luck. What happened to the hospitality? Oh they have my money so now they're ignoring me.
The hotel is about minutes to downtown. They offer a $5 shuttle to the sister resort in town. Otherwise it's a $25 taxi fee. They do have Uber, but uber cannot pick up at the hotel, only drop off.
Nithphaphone, Reise (3 Nächte), 27. Dez.. 2020
This was an amazing place. Great food choices. Amazing sunsets. Not a lot of choice to swim in the beach. But some great pool options.
hussein, Familienurlaub (2 Nächte), 19. Dez.. 2020
Sunset ocean serenity
The hotel and facilities with the amazing view was incredible and relaxing
Gerhardt, Reise (2 Nächte), 20. Nov.. 2020
No upgrades for gold or money. Tried to charge 2x
Unwilling to upgrade our package at rates advertised online. They tried to offer a rate higher then advertised as we were at property already.
We were forced to change resorts.
Went to pueblo bonito sunset which was amazing! Higly recommended for friendly staff and service and great views!
Also the property did not upgrade even thought it was advertised as a gold member.
Fridrik, Urlaub mit Freunden (4 Nächte), 15. Nov.. 2020
The best part about this resort is the view! The food is not all that good. They really need to change that.
Elizabeth, Reise (5 Nächte), 18. Okt.. 2020
Great place, maybe better experience next time
My room wasn't ready upon arrival had to wait while they scrambled to get one available for about an hour. This was at 8pm mind you. Then they told me they were getting me an upgrade because of the inconvenience and that was not the case. I got a two bed (instead of a king like I requested) with a garden view. They have some great staff members on the team in various departments but they should be better prepared for guests. The door stop was basically falling off the door I had to lift it or hold it in place every time I wanted to open the door. The toilet paper holder was also falling off the wall looked as is this had taken place several times prior but nothing had been done to secure it again.
Jose, Geschäftsreise (3 Nächte), 16. Okt.. 2020
This property is amazing. Beautiful accommodations, and breathtaking views. They are going the extra mile to keep guests safe too. They wipe down luggage on arrival, have sanitizer everywhere. All utensils in restaurants are sanitized, then sealed in plastic. Pool towels are the same. It is an open air resort, lobby and all onsite restaurants offer outside seating along with the spectacular views. It is a sprawling resort, so no problem social distancing here. But what makes Hacienda Encantada special are the staff. Everyone is so accommodating and goes out of their way to make guests feel welcome. Shout out to Mauricio, Edgar, Giovanni for their help at check in. Special thanks to Josue, butler magnificent, and to Blanca Z our maid for all of their care during our stay.
CheryH., Familienurlaub (1 Nacht), 2. Okt.. 2020