2/10
Bad customer experience, not acceptable in these days.
- we had to change the room two times, both times due to very loud noise of air con outside the hotel room (is that not known by the hotel?)
- only cold water and a lose shower head
- all this can happen
BUT: we spent a long time talking to the resceptionist and he offered us, that the hotel manager will send us an email with a coupon for next time.
- we never received an email
- then we wrote an email to the manager and did not get a response
- such an ignorant behaviuor is not accepted by us and there are many other hotels in Mexiko City.
Sebastian
Romantikurlaub (1 Nacht)