Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
What's nearby
Paradise Beach - 4 min walk - 0.4 km
Mr. Sancho's Beach Club - 20 min walk - 1.7 km
Playa Mia Grand Beach and Water Park - 2 min drive - 1.8 km
Nachi Cocom Beach Club & Water Sport Center - 4 min drive - 3.3 km
Chankanaab National Park - 6 min drive - 5.6 km
Getting around
Cozumel Intl. Airport (CZM) - 24 min drive
Restaurants
Mr. Sanchos - 3 min drive
Playa Uvas - 11 min drive
Topaz Restaurant - 4 min drive
Occidental Grand Beach - 6 min drive
Manatees Swim Up Bar - 8 min walk
About this property
Dreams Cozumel Cape Resort & Spa - All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive offers a private beach and gives you access to onsite snorkeling. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, hydrotherapy, and mani/pedis. Dining choices include 4 restaurants and the 2 beach bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 2 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Languages
English, Spanish
At a glance
Hotel size
154 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Free children's club
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Parking
Free onsite self parking
Other information
Smoke-free property
Property amenities
Food and drink
4 restaurants
2 bars/lounges
2 beach bars
Poolside bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Traveling with children
Free children's club
What to do
On a private beach
Fitness classes
Yoga classes
Snorkeling
Working away
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Porter/bellhop
Free bicycle rentals
Pool loungers
Facilities
4 buildings/towers
Built in 2022
ATM/banking
Safe-deposit box at front desk
Garden
Fitness center
An outdoor pool
Full-service spa
Massage/treatment rooms
Vegetarian dining options
Outdoor entertainment area
Traditional architecture
Accessibility
Upper floors accessible by stairs only
Well-lit path to entrance
Room amenities
Be entertained
55-inch flat-screen TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Free rollaway/extra bed
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Rainfall showerhead
Shower only
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.
Fees & policies
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the fitness facility or spa tub
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel
Frequently asked questions
Does Dreams Cozumel Cape Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Cozumel Cape Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Cozumel Cape Resort & Spa - All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Dreams Cozumel Cape Resort & Spa - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Dreams Cozumel Cape Resort & Spa - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Dreams Cozumel Cape Resort & Spa - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Dreams Cozumel Cape Resort & Spa - All Inclusive and nearby?
Have fun with onsite activities like snorkeling and cycling. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Dreams Cozumel Cape Resort & Spa - All Inclusive also has 2 beach bars, a private beach, and a fitness center, as well as spa services and a garden.
Are there restaurants at or near Dreams Cozumel Cape Resort & Spa - All Inclusive?
Yes, there are 4 onsite restaurants.
What's the area around Dreams Cozumel Cape Resort & Spa - All Inclusive like?
Dreams Cozumel Cape Resort & Spa - All Inclusive is a short 4-minute walk from Paradise Beach and 20 minutes' walk from Mr. Sancho's Beach Club.
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 4, 2024
Alejandro C
Alejandro C, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 29, 2024
Muy buena
MARÍA MAGDALENA
MARÍA MAGDALENA, 4-night trip
Verified Hotels.com guest review
4/10 Fair
Oct 6, 2024
David
David, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 29, 2024
Alberto
Alberto, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 27, 2024
It was peaceful. Relaxing
Marcus LeDree
Marcus LeDree, 4-night romance trip
Verified Expedia guest review
8/10 Very Good
Aug 27, 2024
The property is good, if you're looking for a awesome pool I would say this isn't the hotel for you, but if you're looking for a great beach with a view this is the hotel for you. We were able to get a beach chair and umbrella at 1030am with others still available. Dreams had great food as well as secrets. This is a kid friendly hotel but it was still quite and enjoyable!
Erin
Erin, 4-night family trip
Verified Expedia guest review
4/10 Fair
Aug 27, 2024
The ceiling in our shower fell in and we saw towels wrapped around the pipes in the sub-ceiling. Obviously an attempt to “fix” a previous leak. We then asked to change rooms and the room we were eventually placed in had a non-working toilet. We let them know three times and it never was fixed. We had to use the public toilets for the rest of our stay. We are not returning.
The island is beautiful, the check in and check out were very smooth.
NICOLAS LAURENCIO RIVERA
NICOLAS LAURENCIO RIVERA, 7-night family trip
Verified Expedia guest review
6/10 Good
Aug 14, 2024
Very limited selection at buffets. Cleanliness of resort, specifically restrooms, was sub par. Both the safe and the in room scale did not work. Doors to hotel room didn’t close correctly.
Elton Veliz
Elton Veliz, 4-night romance trip
Verified Expedia guest review
6/10 Good
Aug 13, 2024
We loved snorkeling from the beach every day. There were a lot of sea creatures to discover. The grounds were nice, but certainly not immaculate. There was trash that was outside of rooms in the grass that was never disposed of despite being brought to the resorts attention. We got suckered into a high-pressure sales pitch that was pitched to us as only an advertisement for the other Hyatt hotels and resorts. This advertisement was only supposed to be 90 minutes…150 minutes later, we finally got out of it with the gifts they promised…won’t do that again! We should’ve known better, but we trusted that the concierge was being honest with us.
Marie
Marie, 7-night family trip
Verified Expedia guest review
2/10 Poor
Aug 13, 2024
Our first room was bug infested and not the cleanest
Rachel Lauren
Rachel Lauren, 7-night family trip
Verified Expedia guest review
4/10 Fair
Aug 5, 2024
Lots of trash next to breezeway outside our room, staff acted put out when ordering a drink, couldn’t get a coke for breakfast because bar wasn’t opened yet, very rocky at edge of water, food not covered on buffet bar, birds were eating on it
Susan
Susan, 4-night family trip
Verified Expedia guest review
8/10 Very Good
Aug 2, 2024
Erica
Erica, 6-night trip
Verified Expedia guest review
8/10 Very Good
Aug 1, 2024
Fun
Amanda
Amanda, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 31, 2024
Great place!
Melissa
Melissa, 5-night family trip
Verified Expedia guest review
2/10 Poor
Jul 23, 2024
We showed up on Wednesday to celebrate my daughters 18th birthday. The staff took out passports to confirm identify and noted information down. They were nice when they greeted us. We were informed our original room was not available until the next day so we were put in a room with one bed instead of two. We asked for extra towels the next day and after 2 1/2 hrs I called again because they didn’t show up. An hour later they still didn’t show up. By then we decided to go out into the pool area and I went to the lobby to let them know. They advised us our original room would be ready at 3pm that day. I let it go and decided to enjoy the beach. There were so many nats at the pool area that our drinks would end up with them floating around. Our swim up had so many bats floating in the water that we would come out with them on us. The lobby guys who provided rides to the other resorts were very sweet and we did enjoy their service. But lobby staff at the adjoining resorts, like Sunscape and secrets would never acknowledge or greet you. I took my daughter on Sunday after her 18th birthday to secrets and they questioned her age. I told them I could show them her passport and that our resort “dreams” was advised she would be 18 and even told us we could go to Secret (an all adult) resort on Saturday. They allowed us to eat there Sunday but then Monday we returned and they asked for her ID because our receptionists reported that we never provided her with this information.
Xinia Rebecca
Xinia Rebecca, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 22, 2024
We love staying at Dreams Cozumel because the staff are all wonderful! They make you feel like home away from home in paradise. We especially enjoyed Miguel at the pools, Jonathan at the bars, Julio in the World Cafe and Gloria who made delicious omelets each day! We also ventured over to Secrets and Sunscape since it’s included for meals and activities. Mily at the Sunscaoe front desk was so helpful!
Katelyn
Katelyn, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 21, 2024
Everything was awesome all around except the beach wasn’t kept clean from all the seaweed washing up on the beach. Time of year I guess and hurricane season.
Michel
Michel, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 21, 2024
Exelente limpieza y calidad en las habitaciones amabilidad de todo el personal el hotel te da muchas opciones de comida y actividades al cobinarlo con los otros 2 hoteles que puedes visitar. Muy recomendado
ARMANDO
ARMANDO, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 15, 2024
Amauri
Amauri, 3-night trip
Verified Expedia guest review
8/10 Very Good
Jul 13, 2024
Staff is amazing and very helpful. The rooms are good sized and cleaning staff did a great job, though refilling the mini fridge was spotty.
Michael John
Michael John, 7-night trip
Verified Expedia guest review
4/10 Fair
Jul 12, 2024
Kathryn Rebecca
Kathryn Rebecca, 4-night trip
Verified Expedia guest review
4/10 Fair
Jul 11, 2024
Brian
Brian, 4-night trip
Verified Travelocity guest review
4/10 Fair
Jul 11, 2024
They did not attempt to clean the seaweed which brought an abundance of flies and smell. Very limited dining. Housekeeping was great and servers were very nice.