Exe Madrid Norte

The hotel is out of the way of Madrid centre and you have to get a bus and the metro. Pool area clean, some restrictions due to covid such as a 2 hour limit at the pool area and no food served only breakfast. Staff on reception helpful as they can be with their limited English. Overall hotel is a 3* standard- could do with an update- especially the bathrooms

The rooms could do with a touch of paint and better finishing. Cleanliness could be improved. Asked for a bite to eat, was informed it’ll take between 30-45 minutes for room service but it should be ready in about 25-30 minutes if I went down to the restaurant. Since I was hungry, I went down 37 minutes after placing the order, was kept waiting for an extra 10 minutes, collected my plate went to my room (one floor up) sat down and started eating, sadly the food was cold...! (Cold potatoes/fried egg/ham and swimming in oil) Still charged for it and only “I will speak with the restaurant” reply from front desk.

A great hotel overall. I just wish the swimming pool stayed open later than 20:30. And it was quite far from the city centre, rather suburban.

Great stay - really clean, great price and very big rooms. Staff were helpful to suggest restaurants, book taxis and bring an iron and ironing board to my room. Thanks!

This is a beautiful hotel with very helpful and friendly staff. It is not located near shops or other areas of interest for those wanting to walk around but has a nice cafe/restaurant on site. It is about 15-minute drive from Madrid airport (only 30 Euros by taxi).

The customer service was very good! All staff polite and accommodating. The room is basic but clean, except the carpet was old and stained. I ate at the restaurant every night because there’s very little in the area, so fortunately the food is quite good! Overall it was a pleasant stay.

There was a little confusion about our check in - they did not have our booking information at the front desk. Other than that, our stay was lovely. Quiet rooms, comfortable beds, a good restaurant with a nice sunny patio.

Hotel was great, very clean and quiet. Staff was helpful -- arranged a cab for 4 am pickup. Disappointed there was no shuttle to airport. Nothing to do around hotel.

A gem,...on the A1 tech corridor. Easy walk to el Cortes Ingles,...pick up some exotic salts and soak in suits tub on the return. Spacious, quiet, with good wifi, room refrigerator, etc., makes multi-night stays a breeze. On grounds parking.

Excellent - very good customer service indeed!! Only down size was very hard beds.