Hotel Silken Torre Garden

Die Zimmer waren sehr groß, das Hotel lässt sich mit der U-Bahn sehr gut erreichen. Ein Einkaufscenter ist gleich in der Nähe.

Staff was very friendly and helpful. The rooms were spacious and clean. The lower rating is reflective of a couple factors 1) walls are very thin. Each morning I would hear my neighbor alarm clock, arguments and when they smoked it was as if I was in the room with them. I had to place a towel at the bottom of my door to try to keep the smell from coming in. I was in a non smoking room. 2) Billing is weird. Before I checked in they billed me for the first night. I understand that they need to validate my card, however other hotels have figured out to do that and not charge the first night. The real annoyance was when I came back to my room to find that my keys did not work. I went down to reception and they said yep we turn your keys off if your total charges will be more than a set amount. Wow. They could have called or explained at checkin this policy rather than turning off my key and I would have gladly paid as I did in order to get my keys turned back on. Very poor customer service. This is an ok place for a one or two day stay. I won’t be returning.

We stayed only for one night but would come back again.

Very helpful staff. Room was large and was clean.

We booked this hotel 2 times because we really liked it. Rooms are very spacious and well kept. We had a car and parking was no problem on the street although they also have a garage. We took the metro into Madrid and the station is only 200 meters away. The Las Rosas shopping mall is also 200 meters away and has a big Carrefour and many places to eat. The breakfast was very good with a good variety. The people at the front desk were always very helpful and printed some tickets for us. I highly recommend this hotel.