Our room that we booked and paid in advance- was not available, the supervisor told the person checking us in, that there was a smell, and she could not check us into that room. My question, why did the hotel not know about this in advance, as we checked in at 6.30pm, so they have had all day to clean it, and it was still not ready at 6.30pm?
Secondly our stay was ruined by a burst water main, which resulted in the hotel's water being cut off for most of the evening into the following day, limiting everyone in the hotel not being able to wash, drink or flush the toilets.
Marriott usually does not have these issues in all the time I have been staying with them, but this one time all the issues seem to cascade at the same time.