Regente

I can hear the neighbors down the hall talking inside their rooms. The walls are paper thin. I could also hear coughing and conversations coming through the air vents. Housekeeping was especially loud, yelling in the halls... worst of all the doors slam shut with a loud bang! So at all times during the night and especially when housekeeping is cleaning, there’s a loud banging sound. Sleep is not optional unless heavily dosed.

Poor sservice The staff at the reception said a taxi could be booked on Christmas Eve. When we wanted to book a taxi he refused to try, saying he couldn't be booked. The room are very small.

Cups wasn’t wash at all and the towels smell sour!

Staff friendly and helpful. Room clean but very cold.

https://www.tripadvisor.co.uk/ShowUserReviews-g187514-d7274393-r714306073-Hotel_Regente_Bar_Cafeteria-Madrid.html?m=19905

Very good hotel in an excellent location right in the middle of all the main spots. The room was better than I expected. The only downside was the internet which was very very slow, and also the bathroom wasn't 100% clean upon our arrival, but I would definitely stay here again .

This is a great hotel to stay in Madrid, with superb location, and super helpful staff, great breakfast, plenty of restaurants around, and great shopping in the area. Highly recommended

There was never soap in the bathroom, had to ask for it more than once.. very well located, near Gran Via. The person from the front desk when checking in, could have been more nicer..

Wi-Fi never worked, there were lots of ants on the floor, no coffee maker nor cups, no paper tissues, not a good view. One super heavy key only. Not worth the money.