Hyatt Regency Hesperia Madrid

Only 2 weeks since change to Hyatt. Not all rooms upgraded. "Old" rooms are still OK but obviously dated. Staff attitude good. Problems with changeover of systems at check-in, they couldn't find our booking. No hotel information in the room. A pool would be good too. Ask for veggies with your meal, non on the menu.

Stayed here 3 times now, never disappointed. Amazing service from start to finish and the food is excellent.

Service was good, especially doormen and Scotch Bar bartender/host. Only downside was the rooms were hot even with window wide open and the pet fee is high compared to other places I have stayed. Most have pets stay free or a one time 10-20 euro charge. Their charge is 20 euro per night.

Just an all around good hotel. Especially good for a weekend trip to Santiago Bernabeu

Great weekend in Madrid Located in Central Madrid between stadium and historical center. Would recommend more the hotel for business but it is still very enjoyable for leisure as there is a gastronomic restaurant and high quality service. Very welcoming staff and very generous manager who took good care of is throughout our stay.

The best !!!

Return guest. Great room but overall less than I expected/hoped due to some service problems. We arrived after our flight landed - around 1330 - and tried to check in but were told to come back in 45 minutes. We got lunch, returned an hour later,and were told it would be another 45 minutes, which was annoying as we wanted to change clothes before going out in the city and we wouldn't have come back initially had we known that it would still not be ready. Thankfully they were kind enough to hold our bags and take them to the room for us when it was ready. The room was very nice and we were excited to find a Nespresso machine to make coffee. Less great was the fact that for two people, the Nespresso came with only one regular and one decaf pod - not really enough for one person and certainly insufficient for two. The real disappointment came on departure day. We had paid for a room with breakfast but realized after check-in that we would have to leave for the airport before breakfast was served. We inquired from the front desk if there was a work-around since we had paid for breakfast (not cheap). Room service was recommended before realizing that it was too early for room service so the front desk indicated that we were welcome to the early bird express breakfast (0500). The name implies a breakfast, even if moderate, not simply coffee and juice. Not even that was available and the black coffee ordered appeared as cafe con leche after long wait. Very frustrating.

Lovely hotel located close to transport but a long walk to old town and Prado area

A very great stay. I had a family vacation to Madrid and stayed for two nights. The subway is right next door. Very easy. Staff was amazing.

Convenient hotel for doing business in the area, with the Metro station and buses in la Castellana steps away. Buffet breakfast is very good, gym is a pity add-on on the roof. If interested in tourism do not be confused by apparent proximity to Cibeles and Prado museums, getting there requires a good 20 minutes in traffic or in Metro transfers.