When we booked this reservation, we had no idea that this hotel is a five star, four diamond hotel. When we got out of the taxi, we were greeted with chilled towelettes and a glass of champagne. The check-in experience it was like none other I’ve ever experienced. We were seated rather than standing at a counter, and the staff person gave us her personalized undivided attention. Our room was lovely with a beautiful view of the ocean. I’ve experienced quite a few all inclusive packages in my life. The food is normally mediocre. The food at this establishment was outstanding. My partner is vegan and they catered to his every need for every meal. He was in hog heaven. The staff was beyond warm and friendly with many of them striking up conversations, rather than just serving our food. Overall, our experience was outstanding. The only thing that could have been better, was the bed was extremely firm. We talked to the front desk about it, and they were quick to remedy the issue with a mattress topper. We would recommend this resort to anybody in our life and we will definitely stay there again.