You get charged for things you did not consume, stay away from this hotel!!!
I stayed at the A11 exclusive hotel and booked a deluxe room with balcony. It is actually a good located hotel, with an extraordinary good doorman, but that’s everything. The general service is poor, processes catastrophic and obviously the management is not at all good at guest relations. No one cares about issues. Not reachable at all.
Example: I was sitting in the indoor restaurant with a table next to me a guy smoking. I asked the waiter to open at least the ceiling because of the smoke traveling along to our table. He first said, it is not allowed to smoke in here. I pointed to the table next to us and he just said ah ok this is our management team who smoke :) ok if it is the management team, for sure they are allowed to smoke indoor. Ridiculous.
The price per night is average but you get charged for things you did not consume. Even if you reasonably explain that you did not consume anything from the minibar, the only answer you get is, yes you did.