Novotel Bali Benoa

Tolle Entscheidung nach 10 Jahren wieder hier zu übernachten. Die Anlage ist insgesamt sehr gepflegt und es wird immer wieder erneuert. Einer der Hauptgründe für uns hier zu übernachten waren und sind die ausgezeichneten Pools. Insgesamt 3 sehr verschiedene Pools, die zum relaxen und entspannen einladen. Ein Pool strandseitig, der auch etwas lebhaft ist und 2 Pools im Garten im hinteren durch die Strasse getrennte Anlage. Dort ein Relaxpool mit sehr warmen Wasser und ein Pool mit Poolbar und kühlerem Wasser. Der Crocokiss-Pool hat uns dabei am besten gefallen. Das Frühstück lässt keine Wünsche offen und ist wirklich herausragend. Das Restaurant ist hochpreisiger, dafür stimmt das Ambiente, die Tische sind schön eingedeckt und die Portionen gross. Das Spa ist meines Erachtens etwas überteuert und müsste etwas netter gestaltet werden. Der Strand ist hier natürlich nur sehr schmal und man kann im Grunde nur bei Flut baden, aber das tut allem keinen Abbruch. Etwa 50-100 m weiter ist ein riesig breiter Sandstrand zu dem man sehr bequem hinlaufen kann. In der Umgebung finden sich eine Vielzahl an sehr guten Restaurants: von sehr günstig bis hochpreisig und auch einige Unterhaltungsangebote. Die Gä

Preis Leistung ist für mich nicht im gleich Gewicht gewesen.

We travelled as a party of 5, 3 adults & 2 children (7 & 5). We stayed from the 27th December to the 10th January. What an amazing hotel & holiday. The rooms are just like the pictures and the place is even more amazing in real life. We always had plenty to do as the hotel has lots to offer. The swimming pools were great and not to crowded which was lovely. No worry about sun beds as there is plentiful. We booked to attend the "New Years Eve Party (Hogmanay for us Scots). This was am amazing package and the entertainment from start to finish was worth every penny. We definitely started the new year off with a bang. All the staff were kind, friendly and very helpful, which makes this hotel definitely 5 star to us. We will definitely be back again, once we have saved up for the flights :) :)

We really love this place, and would always choose to stay here for a few nights whenever we come to Bali. The staff are friendly, the atmosphere is chill, it's close to lots of beach activities and has a wonderful pool for kids of all ages. A really nice place to stay. But, all that comes at a cost. Checking in at this hotel is always, always terrible. Worse than terrible. They have, at various different times: completely lost our reservation, totally forgotten to pick us up from the airport, and refused the included breakfast for one kid in our party but not the others. There is always confusion between the hotel and the online booking sites as to whether you actually have a reservation, and if you don't bring your own paperwork to check in, you are in real trouble. We tried actually phoning the hotel from Australia before arriving this last time and it didn't help one bit. Also, it seems they have very weird rules at different times for when someone is a child or an adult. To book a room, it's 18. For included breakfast, it's 17. For dinner, I think it's 15. Unless it's a buffet, then I think it's 13. There is no consistency or reason involved here; it's entirely arbitrary. Just choosing "breakfasts included" for your online booking will not work. We usually expect to spend an hour just checking in. It's seriously awful. But after all that, it really is a lovely place to stay. Just budget a couple of days to recover.

The check in was hard, it took for ever for someone to check in. We waited for almost 30 minutes to check in!! The biggest shock that came was on reaching the rooms!! This hotel was booked for it is beach view and direct access. But when we reached the room we were in for a ruse shock. The entire rooms are on the other side of the side with absolutely no beach access or view. We had 3 rooms, in two rooms the air conditioning was even functional. It took 20 calls and 4 hours for these guys to change rooms. The toilet in the rooms were filthy, The linen were old and soiled. No towels. When we asked for the duty manager, the guy never bothered to come online but sent a some crony. Only when we threatened to leave and demanded a full refund did they acted but it took them over 4 hours!! Hotels.com is useless when it comes to handling these situations. Makepmytrip or other portal act quickly as they have a working and efficient call center / hepline