Booked 1 room with 2 queen beds for a family of 4. Checked in, was given a parking pass, and headed up to the room to find that it only had 1 double bed. When we headed down to the lobby to try to remedy the situation, it was hard to communicate with the staff as there was just one person there, and he could not speak English fluently. My daughter was able to converse with him in Spanish and explained that for 4 adults, 1 bed will not work. After this, he got on the phone, and the woman on the other end explained that they were sold out of rooms, and we received the last one. When we asked about reimbursement since we had booked ahead and prepaid for 2 queen beds, she said that we would have to email. We have emailed them, contacted Hotels.com, and called, but did not receive reimbursement. The room itself was fine, but it seemed run-down: the bed was creaky, the toilet didn't flush properly, and the floor had some dirty spots despite everything being clean. Our experience was not good, as we had been stuck in traffic late into the night on our way into Denver and were looking forward to some rest before heading to the airport. Instead, since we all couldn't sleep on one double bed, we had to sleep in our car. We believe that this situation could have been avoided if the property had maintained records of prepaid rooms.