Extended Stay America - Orlando - Lake Buena Vista

Stayed here many times loved it

It was Quiet. Went to do laundry. Had outsiders doing there work laundry at facility.

This was our 3rd time staying at this hotel. Great location and a well-lit parking lot. I always feel very safe at this location.

This location does NOT have breakfast - at all. This was the MAIN reason I chose this location to stay. “Breakfast included” was plastered all over the room rates on Expedia. Was really irked upon finding that out at checkin after 8 hours of driving. Had I know. I would have stayed at a better place. SMH.

Rude front desk staff. It was listed on Expedia that this hotel offered complimentary breakfast and that the pool was open, I called to confirm this before booking and was told it was. When we checked in the women working up front said that was not true and that it "wasn't her problem." The rooms were out dated and smelled musty. Thankfully Expedia was able to give me a credit since the hotel REFUSED to give me a refund.

Please guys take your money somewhere else. The kitchen had crumbs, dust all over the tv stand, and stained sheets, and the room in general had a dirty moldy carpet smell . But you’re supposed to be cleaning extra because of COVID? We complained because when we got back from our day at Disney there was two roaches in the kitchen. I was told I would receive a refund by the staff but instead I was ignored by the manager. Every time I called back like they said they made an excuse as how she/he was busy. Also, no coffee,sugar,salt nada in the rooms. You have to ask for dishes and they look like they were use since the 90s. We bought groceries to cook but were disgusted that we ended up eating out for every single meal. Like I said before book a different hotel especially if your traveling with your little ones. We had a horrible experience and it was for sure a waste of money. Never staying at a extended stay if that is what the company represents.

Clean good stay. Rooms could use a little TLC maintenance wise.

Very disappointing for this place was expecting more

I wish that due to Covid-19, they would be up-front and let one know there's no free breakfast. There's a full kitchen in the room, but no dishes, pots, utensils; so redundant. Nice place, but room had a broken closet, old sheets and some previous guest's sock under the bed. Obvious lack attention to detail.