6/10 – Gut
9. Sep. 2024
Great location, right in the center. Great concierge team, you can communicate with them via text & they reply very promptly. Beautiful rooftop terrace, design of rooms is very nice. They have a house car that can drop you off in the city center, if you’re lucky to catch it. On the flip side: the price is VERY high for the service they provide. The check in during 3 stays NEVER went smoothly, they do not value repeat guests. We always had to wait long times before getting to our room, even had to use their public restrooms & spa toilet to change, despite communicating our exact arrival. Each and every time they claim they are fully booked while the number of guests you see in the public amenities do not reflect that at all. A late checkout was never possible. For our anniversary they did not do anything special, despite mentioning it multiple times beforehand. We have stayed at 9 Four Seasons worldwide and have received far better treatment in other locations. The breakfast foods are not necessarily great, rather ok, again, we have better in other Four Seasons. The condition of the pool/ public area was abhorrent. All 3 showers were not working. The sauna was tiny, used & old. The pool was rather cold.
Valerie
Valerie, Romantikurlaub (4 Nächte)
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