Awful. I was supposed to get a code sent the day before with how to check in (I didn't know this). I couldn't get in to the hotel and they don't have anyone on sight, so I had to figure it out with them over whatsapp - this took at least 45 minutes. Your code to get into the hotel, use the elevator and get into your room is the same code, which means anyone standing behind you who is even slightly paying attention, knows exactly how to get into your room. Additionally, the room has no interior lock, so if someone does get your code, your safety is at risk. Lastly, their luggage lockers werent working, and again, they only converse over whatsapp, so after 2 hours of bad directions and bad communication, and two different locker locks from their staff since the first ones didnt work, I finally got my luggage. Poor, poor experience. Would never use this hotel or affliliated hotel again. So mucch of my vacation and data went to sitting seound on a whatsapp chat.