The Hacienda at Hilton Puerto Vallarta

Loved the swim out room very comfortable. Good friendly service people

It was amazing everything I dreamed of! The staff was absolutely amazing!! For COVID everyone kept their distance and wore masks but still so amazing!

The rooms were updated and really nice. Having a small pool outside was a special treat, but we didn't use it as it was too cool at night and we were at the main pool all day. The main pool area was great. The employees were amazing and super friendly. Because of COVID, the jacuzzi's were closed which was a bummer. Also, we had to walk to the hotel next door for breakfast and dinner. The breakfast was fine, but the lunchtime food left a lot to be desired. We ate dinner one night at the hotel and then decided to eat out for the remaining days. The food could be a lot better. Overall, we had a great time and we would come again and stay here, the only real complaint was the food.

The food was bad. Our room was not ready at check in and when we got to the room it wasn’t clean. The manager showed little regard for our concerns.

This hotel was AMAZING!! Beautiful, great service, humble and sweet staff, rooms were gorgeous. Definitely coming back to stay at this hotel!!

Well, staff was friendly and always trying to meet all your needs. I did not like the fact that there were way too many beach vendors invading your space constantly and the water at the pools was freezing.

We loved everything!! We really can't wait to come again. It was such a comfortable stay.

I loved the staff everyone was extremely helpful I ended up losing my phone towards the end of trip and the hotel tried their best to locate the taxi service to retrieve no luck, but the effort and the follow up was amazing! I’m booking again in January for my birthday.. I loved the extra measures of cleaning I saw them deep clean every morning! The swim up pool was a nice bonus. The food was so so but each day was a different theme..

I am satisfied and very happy with all service and attention

Where to start. For the record we Stayed at the Hyatt Ziva for the first 3 nights and the Hilton for the final 4 nights purely because it was walking distance to the marina for our scuba diving. I’ll just say that the Hyatt was superior In every single way and well worth the $30 a night more. Rather than giving on ongoing saga of what was good and bad I’ll make a quick pros and cons list: Cons: -Hacienda has no front desk so you must walk over to the Hilton ( This will be a common theme). The line to check in was about 40 people long and took about 20 minutes. -Hacienda has only 1 bar open till 6pm. If you want any drinks after you must walk over to the Hilton. That bar on average was ~8 minute wait to get a drink -All meals with the exception of “snacks” you must walk over to the Hilton. -Room service is an additional $8 fee Each time -all but one day at the pool they ran out of towels so you won’t have a towel for several hours. One day we never got a towel -pool is very crowded with no chairs available unless you go down early and claim them - poolside service is downright terrible. Expect to wait 15-20min before you get your drinks. You have to order many at one time to hedge the service - charged for WiFi if your in your room - can not take any food to go ( epically annoying for us as scuba adventures usually start at 7am) Pro: Really the only thing positive I can say is that the food and service at the restaurants were good