The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with pool bar, near Cruise Ship Terminal

Choose dates to view prices

Sat, Apr 11
Sun, Apr 12
April 2026
May 2026
Tucked away in Puerto Vallarta, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers a serene getaway with 2 outdoor pools, a rooftop terrace, and spa services. Unwind by the poolside bar or explore the nearby Cruise Ship Terminal; enjoy breakfast to dinner at one of the 7 on-site restaurants.
Good

Popular amenities

  • Spa
  • Parking available
  • Internet access
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 4 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • WiFi in the lobby
  • 24-hour fitness center
  • Steam room
  • Valet parking
  • Pool bar
  • 24-hour room service
  • 2 coffee shops/cafes

Feel at home (6)

  • Private bathroom
  • Premium TV channels
  • Garden
  • Furnished balcony
  • Daily housekeeping
  • Espresso maker
$265 nightly
$321 total
Apr 16 - Apr 17
Total with taxes and fees

Room options

Showing 7 of 7 rooms
Shower, free toiletries, towels
Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk
Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

Very good
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Shower, free toiletries, towels
Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

Good
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
Shower, free toiletries, towels
Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

Wonderful
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed
Shower, free toiletries, towels
Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

Wonderful
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
Shower, free toiletries, towels
Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

Good
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels
Junior Suite Hacienda Terrace | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Terrace | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Terrace

Good
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed
Shower, free toiletries, towels
Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

Very good
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Puerto Mágico - 5 min walk - 0.5 km
  • La Isla - 7 min walk - 0.6 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km
  • Cruise Ship Pier - 9 min walk - 0.8 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬1 min walk
  • ‪Le Delice - ‬8 min walk
  • ‪McCarthy’s - ‬7 min walk
  • ‪Seafire Restaurant - ‬8 min walk
  • ‪La Catrina Alta Cocina Mexicana - ‬6 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

The Hacienda at Krystal Grand Puerto Vallarta is a great choice for your beach stay in Puerto Vallarta. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in massages, facials, and body scrubs. Talvera, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 4 bars/lounges, a rooftop terrace, and a poolside bar. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

At a glance

Hotel size

    • 192 rooms

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 13
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • WiFi in public areas*
    • Wired internet access in rooms*

Parking

    • Onsite valet parking (MXN 55 per night)

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • 24-hour room service

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness center
  • 2 outdoor pools
  • Spa services
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Wired internet (surcharge)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • WiFi is available in public areas for MXN 190.00 per day (rates may vary)
  • Wired internet access is available in guestrooms for MXN 190.00 per day (rates may vary)

Parking

  • Valet parking costs MXN 55 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta offer free cancellation for a full refund?

Yes, The Hacienda at Krystal Grand Puerto Vallarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, there are 2 outdoor pools.

Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta?

Sorry, pets aren't allowed.

Is parking offered on site at The Hacienda at Krystal Grand Puerto Vallarta?

Yes. Valet parking costs MXN 55 per night.

What are the check-in and check-out times at The Hacienda at Krystal Grand Puerto Vallarta?

You can check in starting at 4:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have a casino, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are both nearby.

What is there to do at The Hacienda at Krystal Grand Puerto Vallarta and nearby?

The Hacienda at Krystal Grand Puerto Vallarta has 2 outdoor pools, 4 bars, and a 24-hour fitness center, as well as spa services and a garden.

Are there restaurants at or near The Hacienda at Krystal Grand Puerto Vallarta?

Yes, there are 7 onsite restaurants, featuring international cuisine.

Does The Hacienda at Krystal Grand Puerto Vallarta have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Hacienda at Krystal Grand Puerto Vallarta like?

The Hacienda at Krystal Grand Puerto Vallarta is a short 1-minute walk from Bay of Banderas and 10 minutes' walk from Cruise Ship Terminal. Travelers say that the hotel is in a great location.

Have a question?

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The Hacienda at Krystal Grand Puerto Vallarta Reviews

7.8

Good

8.4

Cleanliness

8.6

Location

8.6

Staff & service

8.2

Property conditions & facilities

Popular mentions

RoomService staffFoodRestaurantAdultsDrinksBeachBookingBuffetsRoom service
Verified

10/10 Exceptional

The staff was very friendly, helpful, courteous. Our room was wonderful. The food options were plenty, and all were great!!
Veronica, 7-night trip
Verified

10/10 Exceptional

Quick check in and clean food was great with amazing suite
Douglas, 1-night trip
Verified

10/10 Exceptional

We only stayed 2 nights and it was just the break we were looking for. Large comfortable rooms, decent food and great service staff.
Gary, 2-night trip
Verified

8/10 Very good

The staff very nice ,the rooms pretty clean,
Petras, 4-night trip
Verified

6/10 Good

Staff were great,
Magaly, 3-night trip
Verified

10/10 Exceptional

Great property, amenities and staff
Gordon, 2-night trip
Verified

10/10 Exceptional

Very good food staff service was amazing.
Timothy John, 7-night trip
Verified

8/10 Very good

The staff were excellent! Food was average. Nice pool areas
Andrea, 10-night trip
Verified

6/10 Good

The grounds are extremely nice. The staff are very friendly and helpful. The hotel itself is in need of a major renovation.
Paul, 7-night trip
Verified

10/10 Exceptional

Good experience
Hadi Medina, 3-night trip
Verified

8/10 Very good

The selection and quality of food at the buffets were good. Particularly on the krystal grand side. The beach dinner buffet was amazing! The pool was nice, so was the service.
Sherita, 7-night trip
Verified

10/10 Exceptional

The property is very clean, and the staff is incredibly nice and friendly. The food was delicious with a great variety to choose from. Overall, my stay was peaceful and truly enjoyable. I’ll definitely be back!
Laritza, 2-night trip
Verified

6/10 Good

The Hacienda grounds were beautiful and Seafood restaurant had good options, tasty and great service. Check inn was easy as well. I had stayed at the Krystal in the past when it was a Hilton and would say that it is really showing its age and is in need of a serious upgrade. Food needs improvement outside of the Seafood restaurant. Just seemed to be lower standard and quality. The construction was also a bit of a distraction of our relaxation. I probably won’t be back unless I read in the future that there has been improvements. It’s too bad really because this resort (Hacienda) has big potential.
Arno, 3-night trip
Verified

8/10 Very good

Had a swim up room. Was amazing having our own pool to hang out in. Staff was amazing everyone so friendly. Special shot out to David a bartender and Cesar who was wait staff. Both excellent Only complaint we had was the food.good things there were restaurants nearby to go eat at
shawn, 5-night trip
Verified

10/10 Exceptional

The most amazing room and resort. The staff were incredible in every way especially Antonio, Caesar, Carlos. I was never without a drink in my hand and
Leslie, 4-night trip
Verified

10/10 Exceptional

Awesome resort and the staff is absolutely amazing, bring cash for tips because the staff goes above and beyond to make your stay unforgettable. Stayed on the adults side it was pretty quite and relaxing. If your looking to party and get wild this is NOT the place it has a chill vibe here. A lot of couples and older married couples.
Michael, 4-night trip
Verified

10/10 Exceptional

Excelente
marina, 2-night trip
Verified

10/10 Exceptional

Staff are great! Nice room (could use a little love) Need more hooks for towels and better balcony seating
Diane, 7-night trip
Verified

10/10 Exceptional

Nice
Ali, 4-night trip
Verified

8/10 Very good

Great stay!!!
Cynthia, 3-night trip
Verified

10/10 Exceptional

liked the result, enjoyed our stay. I will come again.
Yolande, 3-night trip
Verified

8/10 Very good

What we liked about the property was tgat it was at walking distance from the beach, entertainment every night, the staff was very professional and polite.
Maria G, 3-night trip
Verified

10/10 Exceptional

A
Fernando, 1-night trip
Verified

10/10 Exceptional

Every staff encounter was amazing. They go above and beyond. I had a great time!
Clarissa, 1-night trip
Verified

8/10 Very good

The Room was clean and well attended. The Staff throughout the Hacienda were excellent - most helpful and courteous. This was my second vacation at the hacienda. My only complaint this time was that I found all of the food in the buffets to be overly salty, which was a disappointment for me.That caused my lowering of my experience rating.
Fred, 11-night trip