We had problems with registering online and uploading photo ID in advance, and when we arrived the automated door lock wasn't working, so we had to reach out via hotels.com to get the back door code. It was a hassle -- but thankfully they responded promptly (it was during day time, I wouldn't have wanted to deal with this at night) -- but once we got into the unit, it was excellent. Spacious, very comfortable beds and furniture, great shower, clean, convenient to BU and transit. The kitchen was minimally stocked and could have included a few things for cooking (salt/paper, maybe oil/viengar) in addition to the coffee/sugar supplies provided. We really enjoyed out visit and will stay again, with the caveat of knowing to expect a few hassles, given its great location and comfortable amenities.