We previously stayed in a Preferred Suite in February. I'm not sure if there has been a change in general management or catering management, but the two visits provided totally different experiences.
The room is advertised as having a "Kitchenette". It doesn't. It has a Nespresso coffee machine. The room is also advertised as having an "upgraded minibar". On speaking with staff here, the upgrade is a packet of M and M's, a half bottle of cheap rum and some Pringles. Except the Pringles are apparently rationed and they have run out of their allocation today, so there are none! We did get them on the first day, so that was good!
The biggest, but by far not the only concern, is the quality of the food, which we would describe as awful. This ranges from room service, pool service, the buffet and at Portofino. The poolside food was particularly bad, chicken that had clearly seen the frier several times and a veggie burger that bore no resemblance to any veggie burger, ever!
Housekeeping is hit and miss, not always provided unless a call to reception is made which is usually followed by a two hour wait.
The last time we were here, Portofino was our go to restaurant, this time the food is average at best and inedible at worst.
The Preferred Lounge is worth highlighting as being something it's not! Previously, there was a decent selection of finger food and snacks, enough to make it worth the trip. This time, there was a plate or two of nts and some pastries.