2/10
My booking showd all of a sudden a smoker room. I contacted the hotel in Japanese, but they did not care nor answer.
At check in they only had a smoker room for me which was unacceptable for me. They told me to charge for one night and I went somewhere else to stay. Now I am still charged the full amount although I called hotels.com.
I feel cheated by the hotel and by hotels.com who promised to clarify this issue but never did.
Will book at another portal and hotel next time.
I meanwhile hate hotels.com for not being reachable and reacting.
Christian
Geschäftsreise (2 Nächte)