The front staff was pretty nice, but did not do much regarding any issues, the rest of the staff was HORRIBLE. Daniela the coordinator was rude and condescending, When I tried to show our reservation which stated we already paid, she snapped on me. The rest of the front desk staff had her leave and they were nice and tried their best but seemed to have very little control over anything. We encounter issue after issue, there was blood in our room, a weird substance in the bed, stains on the sheets, the furniture and doors in the room were pealing and the room had a weird smell to it. the fridge had to be held shut with a cord because it would not remain close. There was open half eaten cookies on the counter when we walked in. The door died twice leaving us locked out of out room and it took them hours to fix the issue so we could go back in, apparently this is a common issue. we requested a new room serval times and this was denied, they replaced the sheets after 2 hours with different stained sheets, it took them two days and countless times asking to be brought more towels as there was only one in our room. none of the other issues were resolved, they half wiped the blood and told us the room was recleaned. We only stayed because we were with a group, and my husband did not want to separate from the group but the experience at the hotel was horrible. we were charged a different price everyday at the pool bar, they said the pool was opened until midnight but it is not.