Studio City

Super schickes Hotel. Kostenlose Shuttlebusse z.B. zum Flughafen, Fähre, Altstadt. Jederzeit gerne wieder!

- sehr freundliches Personal - reibungsloser & schneller check-in - Umgebung leider etwas lärmintensiv (durch Veranstaltungen)

Checking in at the front desk spent us not long but 3 other staffs has come to look at the computer screen and chatting. My privacy was totally not being respected. Trash bin in toilet was full of used tissues, and the toilet paper roll wasn’t tidy up when I first got into the room. I called to the front desk to complain and they just sent a guy to replace the trash bin and toilet paper roll. Not even to sterilise the toilet area. They agreed to give us another room upon our request but has kept us waiting in the room for 15 minutes and then a staff knocked on the door to pass us the new key while playing his mobile phone. I have requested for a smoking room and late checkout at 1:00pm has been remarked for the first room. But the new room I got was a non-smoking room, we didn’t call the front desk as we were too hungry and rushing out for dinner. So my friend had actually stopped smoking throughout our stay. And finally, front desk called to my room at 11:20am and told me I am late to checkout. Obviously they have forgot to copy the late checkout remark from the first room to new room. My day was ruined as I was waking up by a call which telling me “I am late”. As per the current Coronavirus outbreak, I trusted every hotel is taking serious precautions to make sure the entire premises is clean, but they has even forgotten the most basic room cleaning procedures. Customer service was terrible as this is a 4.5 stars hotel of a well known corporation.

the overall is acceptable even it is a bit old now.

It was a comfort and enjoyable stay.

We were very satisfied of the warm welcome given to us by the staff. Actually, we were surprised that our booking was in the star tower (higher category). Received numerous complimentary upon arrival till departure (Stayed 3days/2nyts) and we were glad as well as overwhelmed of the well accommodation given by Ms. Cloris (front desk staff) and Mr. Arman (conceirge staff)...It is our first time in macau but felt very welcomed by the studio city staff!

nice hotel, provide good services and have corresponding baby facilities

Casino is clean and not too crowded. Staff at concierge and front desk are friendly and helpful

Comfortable,relaxing and beautiful environment. We have an amazing experience at this beautiful hotel

Huge and beautiful hotel, easy access to everywhere with the free shuttle bus, with awesome view of the Eifel Tower and loads of activities for the family. Dislike - Bathroom shower water pressure is not strong enough.