Holiday Inn Xi'an Big Goose Pagoda

Decent location. A short 15 minutes walk to Big Goose Pagoda. Supermarket located around 5 minutes walk away. City center is 20-30 minutes car ride away.

On arrival, I found the shower water running very slowly, with which I could barely take a shower. I asked the staff to get it repaired the next morning. When I got back in the evening, it was not fixed. I asked for it again when I went out for dinner. No actions taken. Finally, the duty officer offered to move me to another room the next day, which was the last night of my stay. I saw foreign objects (in observable size and observable amount) in my glass of grapefruit juicy when I had breakfast in the restaurant. I asked the captain to check it out. He took it, had a discussion with his colleagues, but never came back to me.

nice hotel, convenience store and local restaurants nearby hotel. lobby should put on more light for midnight arrival guest. hotel staffs should be more friendly while seeing guest around lobby area

Great location. Unfortunately my reservation did not include breakfast, so I can Irvin review the food. Other than that, I was comfortable, clean and my room was at the far end of the hall, and, therefore, quiet. I requested non-smoking room; I got it. No hint of cigarette smoke anywhere in the room. I would stay here again. It is very close to the Pagoda and to shopping- Saga Mall, Metro Supermarket and Walmart. It's also located near two universities, a bus and subway line. I would not recommend eating at the Muslim restaurant close by because the food was not very good. I've eaten better dumplings elsewhere.

The quality of the food from an international hotel chain is really below standard regardless of whether it is the buffet breakfast or the paid dinner at the cafe. Don't expect fresh seafood as they are really tasteless. Variety of the buffet spread is really limited and repetitive daily only rotate a few dishes on alternate day. The freshness of the hairy crab that they advertised so temptingly on their posters is really not even the standard of a road side store. If you intend to stay in this hotel, take your meal somewhere else. Nonetheless, it is quite centrally located in the shopping belt, a 15 mins walking distance to the popular Chang An road

The room is quite roomy with comfortable bedding. The whole facility is smoking free.

Faultless in every way. Great staff, room, location and food. Highly recommended

Hotel staff just going through their daily work, but are uninformed about non Chinese guests needs, hotel has surface polish but not suitable for the independant traveller.

The hotel is very well maintained with nice helpful staff. The hotel is well positioned to have a taste of local life, also within walking distance to Shaanxi History Museum and Big Goose Pagoda. The hotel double charged us by mistake, but sent back refund very quickly after email communication.

Special shoutout to Managers Guo and Jamie Chen who really help make the stay very comfortable. After a rather stressful journey from train station to the hotel on a very wet Friday night, Manager Guo upgraded our room and gave great advise on where to go eat local around the area late night. Next day, Jamie Chen was instrumental in securing us train tickets to our next Chinese stop as we did not anticipate that train tickets could be sold out if we do not buy early enough. WIFI in the hotel is rather weak despite Manager Guo getting the tech department to look into it on our floor and in our room. Hotel is a tad dated and could do with a little refreshing but the staff kept hotel very clean, very comfortable and service was top notched. Location of hotel is a little far from the main shopping dining main street but still very accessible to attractions.