2/10 – Mangelhaft
14. Jän. 2026
Our stay at this hotel turned into one of the worst travel experiences my family has ever had.
We arrived at 10:50 pm, just ten minutes before reception closed. While my wife was reading the check-in documents (which is completely normal when you are being asked to sign a legal form), the front desk clerk showed clear impatience. When I politely asked a few questions about what we were signing, he responded aggressively and said, “You have to sign the document, or you have to leave.” When I replied that we had the right to understand what we were signing, he escalated the situation and even threatened to call the police — even though we had done nothing wrong. We were a family with two small children, exhausted after traveling. To avoid making things worse, I had no choice but to back down.
Because of this pressure, we were forced to sign “no refunds” terms just to get our room key.
When we entered the room, it was smelly, poorly ventilated, and visibly dirty. The air quality was bad, and the room did not feel safe or clean for a family, especially with an infant.
The next day I saw the same front desk clerk, so I avoided any interaction. The following night, there was another receptionist, who was polite and willing to help.Unfortunately, we all had already got seriously ill.
We moved to another hotel eventually.
Woodsprings is really a trap. Avoid it!
Júlia
Júlia, Familienurlaub (17 Nächte)
Von Hotels.com geprüfte Gästebewertung
