We had a booking for one night. When we arrived, we parked on one of the free hotel's own parking spaces because we needed to unload two big suitcases and lots of extra bags from the car. We were "greeted" by the lady at the reception with the information that we could not park there and we should have reserved in advance, for there was no more parking available. So we had to unload our luggage even before we were able to arrive and get into the room. Also, even though we chose a spa hotel to use the facilities on our last day of our travels, we were told that there were no more options for us to book the spa. We should have reserved in advance, a fact that was also not mentioned during the booking or after. It was really dissappointing that, even though we intentionally booked a SPA hotel, we were not able to use the spa.
Then we booked the superior villa room, which was supposed to be accessible. This seemed clearly misinforming, for we had to carry our luggage up one set of stairs. In the room, the shower had a step and there were no handles or anything that could help disabled people to get into the shower or sit down, nor were there handles at the toilet or any special tap in the sink.
All in all the room was nice, but we were disappointed from the overall experience. We didn't feel very welcome at this hotel and for a spa hotel where you cannot use the spa, it was overpriced in shoulder season. An absolut no-go was declaring this room as accessible, for it is not.