Roxi Residence Gent

The room was good in general, I would suggest improving the beds, they were not super stable, they make a lot of sounds when you move. There was some “still water” outside the room, so it attracted mosquitoes. I had to make sure I kept the window shut at all times, otherwise those mosquitoes would have been bad. Little details to improve for that price! But in general good. Pretty clean and the service was great.

Great location. However, in my room (overlooking the street) the window blind had fallen off the wall. The only way to screen the window was to open it and hang the blind over it. This meant the window was open all night. Thankfully the weather was mild, but through the open window came both noise (not least from the building site next door) and mosquitoes. A really uncomfortable stay. Desk staff had already booked a repair, but that wouldn't happen until adter I'd left.

Like- hotel is at the city center and close to shopping, restaurants and popular attractions Dislike- room fixtures are broken (i.e. lights and power outlet in the toilet is not working, the hotel did an improvised one by putting a floor lamp inside the toilet and run through an extension cord. Curtain is broken, it was taken down and leaves no privacy for us and there's buidling under construction and people working across our room. Noisy- because of construction as early as 7am. To give credit to the staff, they did not transfer us to a different room when i complained (there's no available twin room so they offered me on a bunk bed which i say better than the other room)

Overall it was fine. It was just too expensive for what it was.

very nice hotel in Ghent center. easy connection to Tram. very friendly check-in , warm welcome by reception after a long flight. really want to comeback again. kitchen utensil should be more, rest is perfect, good lights in room. but require more convinent socket for the charging up and laptop connection. wifi works well in all areas. shopping area is close by including departmental store

Room was perfect. Clean & quiet. Stay was perfect

This is a very basic place, with a minimum of facilities. We had book a mezzanine room which was supposed to have a kitchen, sofa and a somewhat separate sleeping area (on the mezzanine). There are indeed two mattresses on the floor on the mezzanine, with virtually no fall protection. There is a kitchen, but almost no cutlery and nothing to cook with. The sofa only seems to exist in some rooms - not the one we got (we asked about this, since we thought we'd booked a room with seating area), leaving literally no place to sit in the room other than on a foldable chair at a small dinner table. No TV also, but then again, there's no place to watch TV anyway. The hostel is nicely centrally located, but the state of the rooms is appalling certainly at the price of these rooms.

August 2018 - They have building work going on next door. So from 7am in the week there is very, very, very loud drilling. Also lots of mosquitoes in the room. A shame is set up is decent.

Wow. The staff here are incredibly rude. I arrived at 9pm and was not welcomed to the hotel — I was given a very hard time about “why was I so late?” And asked no less than 4 times “did I know check in was at 8pm” when it was very simple for them to give me a code to access the key. When I checked out, again the staff was extremely rude. They would not keep bags safely for the day for us to explore around the city. Overall I felt very unwelcome at this hotel - probably one of the worst interactions I’ve had with hotel staff. A tip for management and staff - if you want people to stay at your hotel, you need to train your team in simple customer service to be at minimal respectful and kind to your customers and not be rude and make them feel uncomfortable. The rooms themselves are ok. It’s kind of like staying in a dorm? Spacious enough and clean. The bed is a futon mattress on the floor but very comfortable. The location is superb. If they fire the staff and being on people who are even decent at customer service, I could easily recommend this place.

Great hostel, more like a hotel than a hostel. Its basic, but provides everything you could need for a stay in Gent