Sofitel Bali Nusa Dua Beach Resort

We booked this stay through a 3rd party app while being Accor Members. Purpose was to review this offer and provide constructive feedback to the Mgt as Accor is of personal interest to us. While there was initially a misunderstanding regarding the booking, the Duty & Front office Mgrs. did their utmost best to resolve the issue faced. The alternative room provided was very spacious and quiet as requested. Sofitel Nusa Dua is one of the prime 5-star locations, albeit as many other properties in tropical locations, prone to faster wear and tear in which constant maintenance is required. The rooms will be renovated over the next month’s / years in different stages so we foresee that this property will stand out over time in freshness perception. Sleeping comfort was outstanding – with good bedding. Airco was very efficient. Bathroom was spacious, but personally I didn’t like the smell of the shampoo / bath soap and that they are anchored with screws in a holder. It feels a bit like a 3-star arrangement while it might be more premium to provide some A-brands. Breakfast was of good quality. Seating was efficient – choice was abundant for all different continent guests. Fitness room was big and professionally managed. Shoe usage was mandatory which was well perceived from safety and Hygiene perspective. Swimming pools were well maintained (leaves and flowers from palm trees are not ‘dirt’ as some refer too and removed regularly. Beach is well maintained and service is fast

Was my best stay ever in my whole 19 Years of life and would be so privileged to ever stay here again. I can only pray! I love you Sofitel Nusa Dua

We hss a swim up pool. Beautiful hotel. Great pool. Lovely rooms. Pools and pool club were large, clean and well attended by staff. Amazing buffet breakfast. Will stay again.

Hotel was lovely, clean and had a few restaurants which were nice. Pool area was superb! Felt like the staff at times could of been abit more attentive and pleasant. Gym was tiny looks way bigger in pictures as they use mirrors cleverly- not many machines and very close equipment next to each other. Overall a great property!