Quality Inn Near the Island Pigeon Forge

I paid for an upgraded room and they did not put me in the upgraded room. I told them they refunded that portion back so I ok with that. There was no complimentary breakfast like it is advertised. We had the lights go out when trying to get ready and leave. I went to tell them the problem. They wanted to send maintenance and I told them specifically not to until we left because I did not want them entering the room while my mom was in there. The ladies at the front desk did not respect my request and the maintenance man showed up to the room and scared my mom because she wasn't expecting him because he showed up before I made it back to the room. People need to honor people's requests because you do not know people's back history. I will leave it at that. Totally unhappy on the way yhey handled it.

Did not have free breakfast or housekeeping service due to COVID. This was not told to us until 3days prior to check in. Would have been nice if put on Hotel.com site when making reservations and pre-paying for our stay.

Was impressed with the hotel. Fabulous bathroom!! Asked for no steps and walk in shower as I broke my leg last year and my knee is still bad. Was given ground floor room, walk-in shower, and parking right in front of room. Only problems were the pillows (marshmallows) and mattress was not as firm as we like. But overall very good. Will stay there again.

The bed was comfortable however the pillows were horrible. Never had a good night sleep. The pillows were hard, lumpy, and very hard on neck.

Great staff,convenient location to restaurants and attractions. Room was newly remodeled.

The hotel was decent priced. Room size was good. Bathrooms was extremely small! The parking is slim for the amount of rooms, unless you park and walk. We was on the forth floor and didn’t care much for having to walk around the building to get to the room Vs being on the inside. However, it was cold when we went. The indoor pool was really good. I would highly suggest some raised rubber mats to help with the water. There was water all over and a couple kids slipped. The towels were stocked good. The bathrooms were nice in the pool area. Wasn’t sure exactly where the breakfast was. When checking in the lady didn’t inform us of much. Due to covid they were not serving a hot breakfast though. Need a trash can by elevator :) If you need a place to stay for a night or two, it’s fine. No really bad review, just trying to give an honest review and cover all areas.

This place is so clean. The staff is so nice. The room also have a fireplace. I will definitely stay here again.

Comfortable bed, clean room. Breakfast was not included as advertised due to COVID.

Check in was easy. Room was clean and was close to a lot of the attractions.

The room was exceptionally clean . The bed was comfortable. Overall I was impressed with the room for the price. I was very pleased with the convenience of the location. I would definitely stay here again !