Never mind. I have posted this review on google.
-----
I am traveling to Hong Kong to visit my family. When I arrived at Hong Kong, it was really late at night. I didn't want to wake up my mom late at night so I decided to stay in a hotel for one night.
Hong Kong has a system for inbound traveler. The goal is to make sure inbound travelers are clear of COVID before they can visit crowd places such as restaurants. When a traveler arrives at Hong Kong, they are assigned an "amber" health code which indicates they are not clear for all COVID testings yet. After 3 days, if the traveler continues to be tested negative of COVID, the health code will be changed to blue.
I made a reservation to stay at Mia Casa Hotel for one night. Shortly after I completed the reservation, the hotel sent me a message telling me that they only accept people with blue health code. When I was looking at the hotel information at Expedia, this is not mentioned at all. Since all inbound travelers will have amber code, the hotel won't let me stay with them. However, I didn't know beforehand when booking on Expedia.
At the same time, the reservation is not refundable. I feel like I have fallen into a trap. They won't let me stay and they won't refund me.
After contacting Expedia a *few* times and waiting for over 2 weeks, the issue was resolved. But I would look somewhere else to avoid the trouble.
