2/10 – Mangelhaft
9. Juni 2025
The Stay Sure Inn was absolutely disgusting. I tried to make it work and think it’s just one night and we’ll leave. Tried to go to the pool which the paint was peeling under my kids feet and the chlorine smell was overpowering. I would not let my family stay here. 30 minutes after checking in I made another reservation at a different hotel 5 min down the street and we left. Room was gross hair and grime on the bottom of the lamps. The furniture was falling apart. There were stains on the bedding and the carpet had a thick layer of grime all over it. I wouldn’t let my kids take their shoes off. It was absolutely unacceptable. Told the employee that we’re leaving and he told me that he could not give me a refund that I had to talk to the manager in the morning.
Contacted hotels.com to work out the refund and they contacted the hotel. They told hotels.com that we never check out and we were staying in the room. I had to go back to the hotel to argue with them and make sure they marked us as out of the room. They contacted them again in the morning and again said they won’t issue a refund.
Met with the manager and he argued with me saying that we used the room because we pulled the bedding and found stains that he wouldn’t give me a refund out of “principle”. He kept arguing and had excuse after excuse, he finally said he would give me a refund but wouldn’t give me a receipt until I got hotels.com on the phone then magically he could print me out a receipt.
Joe
Joe, Familienurlaub (1 Nacht)
Von Hotels.com geprüfte Gästebewertung