4/10
Hotel called us while we were driving, about 2 hours out from arrival, and told us the elevator was broken, asking us if this would be a problem and if we would need to cancel. I told them its a pretty big problem bc my husband is mobility impaired and uses a walker. However, finding a replacement hotel on a Friday night, in the summer, on the North Shore at this late notice would be next to impossible.
They said the elevator repair company couldnt make it out until Monday. I found out from another person there that the elevator had been out of service for THREE WEEKS.
Some background on the architecture here-- the main floor has no rooms, and has a very tall ceiling. As a result we had to climb 4 flights of stairs to get to our room on the 2nd floor. This entailed me helping my husband slowly navigate the stairs while gripping the railing, then him waiting on each of 4 landings while I lugged up his 4-wheel walker and our 2 suitcases... doing this 4 times to get up 4 flights.
Not ONE hotel employee offerred to help me.
I should also mention the 1st floor and stairwells had no real A/C, just a big fan blowing (room A/C was fine). So you can imagine how sweaty I was after lugging everything up the 4 flights. Great to be dripping in sweat before you're going to head out to a show that evening- in town to see Jim Gaffigan for my husband's birthday. The only thing the person that checked us in gave us was a 20 dollar bill for the inconvenience.
1 positive= bed was comfortable
s
Aufenthalt von 1 Nacht