The Langham, Shanghai, Xintiandi

The cozy and warm feeling from rooms and service is perfect

Really friendly n helpful staff makes one feel special. Room is well planned n modern with good amenities. Perhaps a ‘do not disturb’ switch outside the door would make everything perfect

The location is good. The staff very attentive and polite. The extra bed that was given complimentary was hard (as we have 3 persons in the room) so my wife and I slept in the double bed for 6 nights which was a bit uncomfortable. Wish we had a queen sized bed and a double bed in the room. We will stay there if we go to Shanghai in the near future, which is very likely.

Excellent downtown location at the heart of Shanghai right at Xintindi with good eating & shopping places. Room size is good and the bathroom is very nice. Unfortunately our room was not ready when we check in and we need to eat out for a while and came back to get the room. This is not acceptable for a top-ranked hotel especially and we were tired after a long haul flight.

The location of this hotel is excellent. It is surrounded with lots of restaurants with different varieties of foods and all are within walking distance. The staff service is excellent, especially the waiter at the executive club on the 27 floor.

The stay and the hotel is good, but what we were not happy about was the end price we paid for the "Executive Studio" - in short not worth it! It was definitely not a value for money, with the rate we paid, we could have get much better services and bigger room from other big 5 stars hotels. It was a case of "it's not our problem because Hotels.com did not inform us" we could not identify whose problem was it to start it. We booked through Hotels.com and clearly said we have three adults and paid a rather steep rates (relatively speaking) but when we arrived at the hotel, we were told there will not be a spare bed for the third adult and asked us to paid additional HK$500 per night. We had no choice but to forked out the money. We are pretty sure if we complain to Hotels.com, they are going to blame the hotel, while the hotel is already blaming that Hotels.com did not inform them. On the service within the hotel, our rates included breakfast - supposedly for three adults, with the additional $500 we have paid per night, for every two days during our 8 days stay, they keep telling us that our package only included breakfast for two, and the third person needed to pay. They did this every two days, until our second last morning of stay. The hotel location is good and convenient, the Executive Studio room a bit small for three with the additional bed in the room. One thing that is above average is their gym and the Chinese restaurant, Tang Court.

We loved our stay at Langham. Great location, beautiful room and view. Good service and facilities.

There was a lot of intermittent noise - water pump or air con air ventilation - which was very odd. The room was 1205 and I would not recommend that room to anyone. There were too few in-house quiet meeting/drinking spots to host a quick meeting. Great hotel for shopping and a holiday but not a business hotel.I checked out the Club floor and it was crowded with people. Really very few quiet areas to host meetings.

Great staff ! Very kind and helpful during my stay. Important support in finding a doctor to me. Special thanks fo Mr. Frank. Julio Kawano Room # 2225 from 12/06 to 12/11

excellent