Simple as this: some good, some bad.
The location is great, the price is more than fair, the beds are firm and comfy, and the room seemed overall well maintained from the appliances and aesthetics.
However, the bathroom was just extra gross and attempts to make it better went completely ignored, so it's hard to say that this place should have the 9.4 rating it has when I booked it.
The shower was covered in a black mold/scum that was slippery. The bath mat had the same black stains, either from mold or from a footprint. There was white soap scum all over the sink counter and mirror. It just seemed like they skipped cleaning the bathroom altogether. Add that the hot water lasted all of 30 seconds or didn't even drip out of the shower head at all during our weeklong stay, it just wasn't a nice experience when using the restroom.
When we asked them to come clean we were told we could book cleaning for a fee. When explaining that the bathrooms were not up to an initial cleanliness standard when we checked in, they said they would "send someone right away" while we were out, but no one ever came. Emailed management for help, no response. And when asking about how to get the hot water running the response was "turn on the tap."
I don't know if every bathroom is as bad as ours, but if you value cleanliness, then I would consider paying a few extra bucks. I can overlook some comforter stains (which there were) but paying to wear sandals in the shower isn't cool with me.
