Quay Apartments

Checking in is a bit of a faff. There is no reception. You need to call when you arrive. Not always a quick answer. I ended up calling 3 times before I got clarity of where to meet the representative to get booked in. Was told there was parking but then was not available on arrival. Had to park in an NCP car-park further away than i would have liked. Bloody expensive as with all NCP. Once booked in the chap I met was helpful. The Apartment was clean tidy and adequately equipped all be it a bit minimalist.

Hell of the hells rubbish customer service terrible people

Good Apartment however an additional £14 per night to park was a shock..... no oven gloves or tea towels made cooking and washing up.a.bit tricky

The property was lovely, however it was not what I had booked, the pictures on ebookers for the one I booked was not the same I booked one for the balcony and spoken with ebookers that ensured me I had a balcony to then arriving was left waiting outside Sainsbury’s for 20 waiting for someone to meet us when I was told in confirmation email Said I was staying above reflection point to not even being on the water front also the man I spoken with kept telling me how I can’t have people around or loud noises when i had already assured him I t was for me and my partner to be honest I was actually dreading getting there and touching anything there because of how forward he came across, when I expressed how I felt that I had paid for a balcony and I didn’t want the apartment I was refused a refund, and anywhere else to stay even though this was false advertising, property was “nice” however poorly organised and didnt clearly care about the customer a

It took 45 minutes to get us checked in, there was no parking (we weren’t told this in person but it was unhelpfully pointed out that we were told in an email) it wasn’t until we’d driven all around Manchester that we were told to park at the Lowry outlet shopping centre. Due to the long amount of time taking to check in we nearly missed our table at the Lowry. When we finally did get to the Lowry we had just 30 mins to have our afternoon tea ( we needed to be somewhere else) We rang at 11.15 to find out where we could park, the receptionist directed us to a road and asked us to wait for someone to come and get us. We waited 25 mins! Not happy with check in at all. We were very close to missing out pre paid meal at the Lowry which made for a very stressful trip. We also had to pay an additional £16 to park in the shopping centre. The original plan was to park and walk to the Lowry. Because we were so late I had to drive there meaning I was unable to drink the gin that was part of the afternoon tea experience we had booked.

Private and quiet

Service was extremely poor had us waiting in the cold for an hour, sending us to different places. Finally given a building with only one working lift (wheelchair user) so couldn’t use the stairs if I wanted too. First room was a studio apartment, very nice and cute however not what I paid for. Complained and given a one bedroom. Description isn’t over 5 floors - there’s 26 floors. Not all room has balconies. Room is however so clean, everything looked brand new! Ashame it wasn’t what I booked for.

Great space, parking a bit clunky on check out, one lift was not working so 24th floor was a pain Love that you can get fresh air into the place

Very comfortable place to stay, clean modern and quiet with many restaurant around in the Media City. The only thing to keep in mind - if you can’t check in by 10pm, you lost your booking.

Overall good space. Light in bathroom bad, no wine glasses (and those promised never arrived), needs lamp in living room and extra pillows. Some oven ware would also be good as would salt and pepper. Parking process cumbersome, required to leave remote in the room on departure but need it to exit the garage. Nowhere to park whilst returning to 24th floor. Suggest ground floor lock box or return to post box?