The hotel is lovely, and the staff are outstanding. They are friendly, helpful, and extremely courteous. They are the main reason that this is an amazing property. My only complaint is that the light switches were difficult to figure out. I prefer a simple on-off options, but with the motion detector things and electronics to open the curtains, it was all a bit confusing for this 60+ person. However, if I get a chance to return to Vancouver, this is where I am staying.