"I had an absolutely wonderful experience at the Novotel Marrakech, and a huge part of that was thanks to Mohammed Bashir.
From the moment we arrived, the staff was warm, welcoming, professional, and incredibly attentive. They consistently went above and beyond to ensure that our stay was comfortable and enjoyable. Their knowledge, kindness, and genuine desire to help made a lasting impression on us.
Nothing was ever too much trouble for them. Whether providing recommendations, assisting with requests, or simply greeting us with a friendly smile, they delivered exceptional customer service at every opportunity. They are a true asset to the Novotel team and embodies the highest standards of hospitality.
Thank you, for making our visit to Marrakech so memorable. We look forward to returning and would highly recommend both the hotel and the staff ‘s outstanding service to anyone visiting Marrakech."
"The property was clean, classy filled with harmony and beauty
The staff was amazing
Soufiane was absolutely incredibly pleasant , professional , helpful and supportive
Great guide Great food in all their restaurant on site."
"We had an amazing stay at this Riad. The location, the staff, the amenities, and the riad itself were so nice and beautiful. The staff were all very friendly and professional. We were amazed with the beauty of the place and the hospitality. I highly recommend anyone to stay in this lovely place."
"This hotel is exceptional from the moment you enter. It is kept in immaculate condition, with well tended gardens in the riad and communal spaces very clean. The hotel staff were friendly and helpful. The rooms are spacious and the large beds very comfortable. The centrally located swimming pool is a feature of the hotel. There is also a roof-top swimming pool but we didn’t use this one as it was too hot and sunny. The hotel is well placed within the medina and walking distance to all the main attractions which is a bonus compared to staying further out the city where you would have to take taxi’s to reach the city centre. There is a good choice of food and drink at Breakfast ( additional cost) but worth it. The gym could benefit from more variety of equipment as it is located in a spacious basement spa area and there is ample space."
"A family-friendly hotel where the staff goes above and beyond for children. The property is clean, living up to the high standards of an international chain. The front desk is efficient, rooms are comfortable and clean, and the restaurant staff is kind. The pool area are also well-maintained. A convenient location for an overnight stay!"
"Outstanding staff and great, old world hotel.”Delicious, bespoke breakfasts set the tone for an excellent experience.
Would definitely recommend and stay again.
Stephen P"