6/10 Good
Jan 24, 2025
Dressed up like a 5 star
Dressed up like a five star without understanding of what 5-star service is. My least favorite experience at a 5 star.
Pros
Dressed up staff; nice looking rooms
Good food and service at restaurant
Cons
No help taking bags to room at 8.30pm; had to drag our 4 bags by ourselves.
First night room air-con not working so slept in a sweltering room with no air circulation; second day they wanted us to try the same room again. Did not change room till I insisted on it. Heard another guest complaining about the same problem in their room.
Lifts rattle and shake. feels unsafe.
Very Slow Internet connection.
Asked for 40 min addition to check out time after a 4 day stay; instant response was 20 pounds for every additional hour.
Guest getting treated differently by staff as you walk in. Distinct impression from staff that skin colour matters for level of service.
Verified traveler
4-night trip
Verified Hotels.com guest review