Holiday Inn Express Hotel & Suites Chattanooga Downtown

Everything was great. The indoor pool was a hot for the kids. Main reason we stayed here. Only thing that could’ve been better was the beds. They were a little hard and should be queens instead of doubles.

My family and I stay in Chattanooga every year on our trip home from Florida and have always had exceptional service. This hotel was ok. Would I stay here again? Firm No. I thought it was ridiculous to pay for parking in their own parking lot. The attendant at the front desk had no customer service skills whatsoever ever and was far from friendly. Was it a bad hotel? No I wouldn’t say that, But for as many options you have in the area in the same price range, I’d spend my money elsewhere.

Window blind system in our room was falling off the wall. It was usable with much effort. Shower curtain rod was loose and falling down. No unflavored coffee creamer; front desk person claimed it was on backorder. (?) Front desk could not make change for a $20. Claimed they had no access to cash. Because if that I could not leave a tip for the room cleaner (was not about to leave them $20....). Planned to stay 2 nights but left after one and found a better place.

My reservation was for a non-smoking room. When we arrived, our room reeked horribly of stale cigarette smoke. I understand that management can't control the actions of individuals, but I feel like they could have at least made an effort to deodorize the room. The TV channels would never fully load. The room was clean, it just smelled really bad.

No hot breakfast, but advertised as such!

Customers service was great. The rooms wasn't very clean especially with this pandemic. I feel they can do better in the housekeeping dept.

The bathroom Seriously needs updated. The wall paper is cracked and old, and the door all faded and old- like from the 70’s. The rug had many spots on it, and one corner had a piece torn out. The bed did not have a mattress cover, and we had to call the front desk to get one, then put it on ourselves. I won’t stay here again.

All the staff were very helpful and attentive. There was a great selection and ample food for breakfast even during covid19 times.

Hotel was good for the value. Walkable to downtown. There's a ton of construction in the area, so if looking to walk, be mindful of that. Room was clean and safe during COVID. Breakfast options limited, but should be better once things open up.

Very clean hotel. Excellent toiletries. Beautiful bathroom SUPER COMFY BED Location was pretty good. Not exactly inside downtown but very close