What a great hotel! I wish I had to travel to Beverly Hills more often, so I could stay here again and again!
Service was wonderful. The hotel was gorgeous from lobby, to restaurant, to rooms...even the bathrooms in the lobby were lovely! The gym is well-appointed and has plenty of cardio and weight training options. My family and I spent each day by the pool, and thoroughly enjoyed that amenity as well.
The rooms are clean and very quiet. Even the balcony was free of dirt and bugs!
The bed was hard, and a couple of people in my party that were staying in different rooms said it really ruined their overall experience. But I find a firm mattress is pretty great for my back, usually. It didn't bother me to sleep on that mattress for 3 nights.
My only complaint about my stay was the shower head in my shower. I hate a shower head that can't be adjusted easily, and really think all hotels - especially 5 star hotels - should have adjustable, hand held shower head options. I told the front desk about it as I checked out and said, "It really shouldn't be uncomfortable or difficult to take a shower." They agreed. (Everyone was so nice at this hotel!)