4/10 â Ziemlich gut
1. Aug. 2025
Not Worth the Money â Would Not Recommend
I stayed on the Lady Hamilton side in a Signature Level Bungalow, and while a few staff members were exceptional, the overall experience was extremely disappointing.
First, major appreciation for three incredible employees:
âą Chris Brown (driver): made me feel safe at all times and stayed close to make sure I was in the right areas. His energy, professionalism, and care were unmatched.
âą Rayon Burnes and Willas Mullings (spa): thoughtful, welcoming, and made the spa the only relaxing part of this trip.
Unfortunately, the resort itself didnât live up to the Signature Level branding.
âą The suite was outdated, with heavy condensation on the windows from the moment I arrived â it stayed that way the entire trip.
âą Housekeeping removed dirty dishes Saturday morning but left them sitting outside my room all day until 10:30 p.m., despite six calls, and the bones from those dishes were left until Monday morning, attracting stray cats and being completely ignored.
âą Even with repeated complaints, management never showed up or contacted me to resolve anything.
âą Room service was poor. No clean washcloths, sink untouched, and a male staff member came to my room at 11:45 p.m. for turn-down service, waking me from sleep. I spoke to him through the door and didnât open it.
âą The beach was covered in seaweed, including the Signature Level section. I saw a half-filled plastic bag just left there â like someone gave up halfway through cleaning.
âą Beach chairs were stained and very worn.
Ashley
Ashley, Urlaub mit Freunden (4 NĂ€chte)
Von Hotels.com geprĂŒfte GĂ€stebewertung
