Holiday Inn Express and Suites Jacksonville East

Room issues

We asked for the room to be cleaned and new towells after the 1st night , the room wasnt cleaned nor did we get towells. There was no tv remote it took about 2 hrs before we got one then the next morning noticed the hair dryer was also missing. On the 3rd day after we got the room we had to go downstairs and wait in a line for toilet paper.

joan, Familienurlaub (5 Nächte), 26. Jän.. 2021

Authentische Hotels.com-Gästebewertung

Great hotel

Very nice place. Clean and rooms are amazing. Friendly staff. Let me park my bike under the front door canopy. Will definitely recommend staying here.

David, Reise (1 Nacht), 23. Jän.. 2021

Authentische Hotels.com-Gästebewertung

Easy check in process. Room was clean and just what we needed for a quick overnight stay.

Tina, Familienurlaub (1 Nacht), 21. Jän.. 2021

Authentische Hotels.com-Gästebewertung

A clean work in progress

This hotel was clearly bought recently by Holiday Inn Express because it’s obviously a work in progress. It was clean and the beds were comfortable, which is what I would expect at a HIE, but it was being remodeled and definitely needed the remodel. No problem there... I did find a dead ant in the bed, but it was, you know, dead, so they’re dealing with the issue. No live bugs or other insects...It is Florida... The morning we left, someone accidentally set off the smoke detectors. Not too many guests seemed to take it seriously and I’m not sure the staff did either. We evacuated quickly and waited in the parking lot for a while. After we heard the alarms stop, we cautiously re-entered and asked if it was safe to do so. The front desk confirmed something in the oven set it off. One would think the staff would have come outside to tell guests it was a false alarm. That’s my only real complaint. That should have been handled better. In the past, I have evacuated my kids from a hotel & someone died in that fire. Getting no real information until we asked was a bit unnerving. What if it was a real fire? This wouldn’t deter me from recommending the hotel. It was still a decent stay & I would stay again.

Aimee, Familienurlaub (1 Nacht), 1. Jän.. 2021

Authentische Hotels.com-Gästebewertung

I checked into my room and saw that while it had been "freshened up" there were dried spills on two surfaces and short hairs all over the toilet and shower. My tv remote hadtwo buttons not functioning. The next morning I went down to the breakfast that started during 6am hours and found it still closed at 7:09. They put out brown bananas, oranges, and kids cerial boxes with one presemt to get milk until the actual buffet opened 90 minutes late. That day I left in the late morning only to return to find my key not opening the room and flashing red. I had to go downstairs and have this corrected on their computer after she asked if I had a multiday reservation (which I did). Finally on the last morning the buffet was open on time but an elderly women who worked it kept repeating the same queations to me "you want juice?" No, "you want juice" No thank you I would say louder. "You want meat? No thank you "No meat?" No, no thank you. It was frustrating. I WILL NEVER STAY HERE AGAIN. TO MANY PROBLEMS FOR A TWO NIGHT STAY. ...(POSITIVES: The young woman who worked the buffet on the day it opened late was sweet in her interations with guests and the gentleman who checked me out was very friendly- good customer service is valuable and they both deserve compliments too bad they work at a craphole property)

BOOTH, Reise (2 Nächte), 19. Okt.. 2020

Authentische Expedia-Gästebewertung

Staff was not friendly except one person name Darren was very nice and helpful. In the room the bathroom door was broken, we stayed couple nights and there was no room service on second day even after we request at the front counter. Overall experience was OK.

Sam, Familienurlaub (2 Nächte), 10. Okt.. 2020

Authentische Expedia-Gästebewertung

We stayed over the Columbus Day Holiday and booked the day before without any problems. We also booked 3 rooms and staff ensured all 3 rooms were together. Upon arrival we noticed that our room didn’t have a remote and the other room without a hair dryer. The staff was kind enough to provide without any hassle. The free breakfast during a pandemic was somewhat displeasing. No buffet for safety. Unfortunately only staff member assigned to serve guests. We waited about about 20 mins in line before our turn. All together wasn’t a bad stay. If it wasn’t for the breakfast it would have received a higher rating. I will probably book again due to its central location in Jacksonville Fl.

JoeT., Familienurlaub (2 Nächte), 9. Okt.. 2020

Authentische Expedia-Gästebewertung

Very clean. Staff took great care of us. Would recommend

Cam, Romantikurlaub (1 Nacht), 3. Okt.. 2020

Authentische Expedia-Gästebewertung

Bug issues

I had a ground floor king room and killed 3 bugs in the first 5 minutes there.

Carlos, Reise (1 Nacht), 4. Sep.. 2020

Authentische Hotels.com-Gästebewertung

Not helpful upon check in. Also very slow. Poor phone service. No soap in the shower. Woke up to ants crawling on me. Stains on couch, floor and bed

Geschäftsreise (1 Nacht), 31. Aug.. 2020

Authentische Travelocity-Gästebewertung