First of all, the location of this hotel, as well as the facilities and cleanliness of the room are excellent.
This time I booked a 2 Bedroom Premier room 3 months prior to our stay. I informed the hotel that we would like a Twin Tower View room three times: when I made the reservation, I confirmed the reservation 2 weeks before our stay, and I replied to the confirmation e-mail from the hotel 3 days before. However, the room we stayed in was on the lower floor on the opposite side of Twin Tower.
To be honest, if the view from the room is not good, it is not worth the price. If you don't have a particular preference for a view, there are many other hotels in the same class that cheaper and offer a good breakfast.
I think it would be more customer-friendly to specify whether the room has a view or not and differentiate the price of the room, like other hotels near Twin Tower.