The front desk reception was warm, friendly, and efficient despite how busy they were. The little white-haired woman that checked us in (Kathryn? Kaitlyn?) was by far the nicest hotel staff we have had in years! Room was spotless and bed was super comfy. My only complaint was the iron didn't work, but Kathryn promptly replaced it for me. Also, the shower water never got hot, lukewarm at best. #312-you should have maintenance check that out. We moved our daughter into the USU dorms in near 100 degree sunny heat all weekend, so it wasn't a deal-breaker not having hot water, cooled us off for sure! but other guests may not feel the same way. Otherwise, our stay was great and we look forward to being back.